Rules and Regulations

DIG Properties, LLC Rules and Regulations & Confirmation must be signed & returned immediately! Please fax to: 239-541-1179, or mail to:

DIG Properties, LLC
Att: Irwin Gordon
3152 Parkway Suite 13, PMB155
Pigeon Forge, TN 37863

DIG Properties, LLC, owner of rental properties in Pigeon Forge (Sevierville) Sevier County, Tennessee, has adopted the following Rules and Regulations pertaining to the use of the cabins in order to enable the guests to obtain the maximum enjoyment from the use, as well as securing the investment of DIG Properties, LLC property.

1. Management Notes:

A. Office hours are 9 AM – 9PM.  Our toll free phone number is 800-383-1401.

B. We accept cash, cashier checks, traveler’s checks, money orders and all major credit cards. NO PERSONAL CHECKS ACCEPTED WITHIN 30 DAYS PRIOR TO ARRIVAL.  Cabins must be paid in full before key codes are given out or left out for late arrivals.

2. General Housekeeping Rules:

A. Check in is at 3:00 PM or after, Check out is by 10:00 AM.  Anyone not approved for a later checkout that checks out after 10:00 am will be charged a late fee which will be the cost of another day.

B. Dispose of all garbage in outside garbage receptacles or a housekeeping charge will apply.  If your bins are full, please call and housekeeping will be glad to come by and pick up your trash.  When checking out please turn off all lights, fans and set thermostat to 65 in winter and 85 in summer.  It is not necessary to strip linens off beds or wash towels.  Make sure all used towels are left in the bathtubs and not on the floors when checking out.

C. Wash all dirty dishes and put back in the cabinets or a housekeeping charge of $35 will apply.  Do not put plastic objects (ex. Blender of coffee pot) in lower part of dishwasher.

D. If mattress pads are missing you will be charged $100.

E. Do not MOVE OR REMOVE any furnishings, accessories or linens from your cabin for any reason, or you will be charged.  If TV or satellite are found disconnected a fee of $100.00 will be charged to reconnect.

F. All fireplaces are gas operated and are closed from April 1 thru September 30 (Fireplaces are not to be used during these dates).  Do not leave the cabin if the fireplace is on.  Fireplaces have timers that shut off automatically.  Do not try to defeat the timer’s purpose.  Keep the screen closed at all times.  DO NOT PLACE ANYTHING IN THE FIREPLACE AND DO NOT MOVE LOG CONFIGURATION or there will be a replacement charge.

G. Housekeeping services will not be provided during your stay unless requested.  There will be an additional charge for various services.  If additional housekeeping services are needed, please request a price sheet prior to check in.

H. Use only toilet paper in commode to prevent stoppage.  There will be a $25 charge by maintenance to unstop commodes.

I. DIG Properties, LLC will not be responsible for personal items left behind in the unit. If you request us to pick items up and mail to you, they will be mailed COD.

J. Each cabin is equipped with a steam iron and ironing board.  You will find these items in the Laundry room.

K. Our cabins are fully furnished and stocked with all the utensils needed for your stay.  Suggestions of items to bring: food, coffee, Kleenex, beach towels, hair dryer and any other personal items you deem necessary.  YOU ARE PROVIDED A SUPPLY OF ITEMS THAT WILL ASSIST YOU THROUGH YOUR STAY.

3. General Rules and Regulations:

A. Fireworks are prohibited at all times.  No guests will be permitted to disturb the peaceful quiet of other guests; if you disrupt others, you will be evicted with no refund.

B. We do not rent our cabins to anyone under the age of 18 years old.  In some cases, we may ask for a form of identification to verify your age.

C. Our doors have coded key pad locks.  For your security, the codes are changed after each rental.  If keys are provided and taken from the cabin and not left inside when vacating premises, a charge of $12.00 will be assessed for each unreturned or broken key.

D. Each cabin has a maximum occupancy limit of two people, which will be enforced.  Prices are based on 2 people per cabin per night.  If guests misrepresent themselves, they will be required to vacate the cabin immediately without a refund.  No house parties are allowed.  We do have some minimum stay requirements during holidays, peak periods, etc.  They will be told to you at the time of making your reservation.

E. No pets are allowed in our cabins.  If this rule is not adhered to, a charge of $200.00 will be assessed and you will be required to vacate the cabin immediately without a refund.  Service dogs are allowed at no charge if mentioned at time of making your reservation.

F. Under no circumstances should any long distance calls or movies be charged to the cabin.  Phones allow incoming and outgoing local calls only.

G. We require a 50% Deposit of the total amount due in order to make the reservation.  We require a Damage Security Hold if your stay is paid entirely in cash; if damage or extra cleaning charges apply you will be notified in writing.  When you check in your cabin, you are required to inspect the cabin and report any damages within the first two hours.  If there are unreported damages after you check out, your damage deposit may be forfeited.  Trip insurance is available for 7% of your total stay through www.travelguard.com.

H. Our driveways are all paved.  However, during winter months road conditions may require that you need a 4-wheel drive (if snow or ice is on the ground).  No refunds will be given due to inability to get to cabin due to road conditions or grade of driveway.

I. No shows will forfeit any monies put down.

J. To receive a refund of the advance deposit (other than 3k), cancellation must be at least 30 DAYS prior to arrival in writing.  A $120 cancellation fee is deducted from prepayment, NO EXCEPTIONSTHERE ARE NO REFUNDS ON CANCELLATIONS LESS THAN 30 DAYS PRIOR TO ARRIVAL FOR ANY REASON.

K. Rentals of 2 or more cabins and stays totaling $750.00 or more must prepay their stay 30 days in advance.  NO REFUNDS for cancellation of these stays.

L. To change a confirmed reservation (other than 3k) you must give at least a 30 day notice and stay within 6 months of original arrival date.  A $35 fee will be charged and your stay must be prepaid in full and NO REFUND if reservation is cancelled.  Reservations that are changed cannot be changed or cancelled for any reason.  No credit will be issued for unused portions of time in case of late arrival or early departure.  We reserve the right to change cabins into like accommodations up to and including the day of arrival. Rates are subject to local and state sales tax.

M. Hot tubs and Jacuzzis should be entered at your own risk.  After each rental, our hot tubs and Jacuzzis are thoroughly cleaned and sanitized.  Hot tubs have bromine tablets in them.  We are not responsible for any jewelry or clothing damage if worn in the hot tubs.  A shower should be taken before and after entering a hot tub per guide lines of Sevier County Health Department.

N. No one under 12 years of age is allowed to use the Hot tub or Jacuzzi. 

O. Each cabin is equipped with a set of rules for use of the Hot tubs and Jacuzzi.  We urge you to read them and familiarize yourself with these rules prior to entering these items.

P. REFUNDS: No refunds will be made for breakdown or malfunctions of appliances (TV, air conditioner, heater, Jacuzzi, hot tub, etc.), acts of God, and no refunds will be made (because of weather) due to electrical power, water, cable (satellite) outages, location of cabin, presence of insects, type of roadways or driveways leading to your cabin or inclimate weather.  No refunds will be made after you check in and/or take possession of the key code packet for any reason.

Q. Liability: Our cabins and rental program is under the management and ownership of DIG Properties, LLC.  Under no circumstances will management be responsible for any loss, expense, damage, claim injury, direct or indirect, consequential or otherwise caused or incurred, as a result of any delays, substitutions, rescheduling, or changes in the provisions of accommodations by DIG Properties, LLC or by reason of acts of God.  DIG Properties, LLC reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services.  Our properties are privately owned.  DIG Properties, LLC will not be responsible for accidents or injury to guests or for loss of money, jewelry or valuables of any kind.

If DIG Properties must seek remedy in court for any reason, all attorney’s fees and court costs will be paid by the customer.

I have read and understand the rules and regulations.  I certify that I am at least 18 years of age and that I will be held responsible for the care of the property being rented under my name.  I accept full responsibility for the damage or extra cleaning charge assessed during or those discovered after departure from the above rental. I authorize these charges to be debited from my credit card or subtracted from my cash security deposit.
 

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